FAQs

FREQUENTLY
ASKED QUESTIONS

Our customer service starts right here, ready to answer all your questions about KG Group, our communities, and the rental process. Wondering how you apply for an apartment, where to turn for a repair, or how you can pay your rent automatically every month? We are here to guide you every step of the way. 

  • Other

  • Are you pet friendly?

    We are ABSOLUTELY pet friendly! All of our KG Group communities welcome your four-legged friends.

  • How do I know what apartments are available to rent?
  • How long is the lease term and is it negotiable?
  • Are utilities included in the rent?
  • How do I arrange a viewing?
  • How can I view an apartment if I live out of town? Do you offer virtual tours?
  • Can I view an apartment on behalf of someone else?
  • Will I see the exact apartment I want to move into?
  • What do I need to bring with me to the viewing appointment?
  • How do I apply for an apartment rental? What is the process?
  • What documents are required to apply?
  • How do I know when I have been approved for the apartment?
  • Is tenant insurance mandatory? And do you require a minimum amount?
  • How do I pay utilities?
  • What is the move in process? Where does the moving truck go?
  • What is a Guarantor?
  • How do I book the elevator?
  • What are the internet options and packages offered through the building? Do I have to be with a specific provider?
  • What payment methods can I use to pay the rent deposit?
  • How can I pay my monthly rent?
  • Can I set up automatic withdrawal or online payments at KG Group?
  • When is my rent payment due?
  • What if I pay my rent late?
  • What happens at the end of our lease term?
  • What is required on my part if I want to move out?
  • How many days in advance do I have to give notice to vacate?
  • How can I add another person onto the Tenancy Agreement at a later date?
  • What if I want to end my lease early?
  • What do I have to do in my apartment before I move out and drop off keys?
  • Where can I go if I have an issue with my apartment? 
What is the procedure to have repairs?
  • Who do I contact in a maintenance emergency?
  • How close are you to public transit?
  • Is there Security that patrols the buildings?
  • Does KG Group have a referral program and how does it work?