FAQs

FREQUENTLY
ASKED QUESTIONS

Our customer service starts right here, ready to answer all your questions about KG Group, our communities, and the rental process. Wondering how you apply for an apartment, where to turn for a repair, or how you can pay your rent automatically every month? We are here to guide you every step of the way. 

  • Questions about Listings

  • Are you pet friendly?

    We are ABSOLUTELY pet friendly! All of our KG Group communities welcome your four-legged friends.

  • How do I know what apartments are available to rent?
  • How long is the lease term and is it negotiable?
  • Are utilities included in the rent?
  • Questions about Viewings

  • How do I arrange a viewing?

    Booking a tour of an available apartment with KG Group is easy! Simply call or text the KG Group Leasing phone number at 416-716-5212 to connect with a Leasing Consultant directly. Alternatively, you can schedule your appointment online by clicking the BOOK A TOUR button or filling out the 'Inquire Now' form. A Leasing Consultant will be in touch with you shortly to confirm your appointment to tour an apartment. 

  • How can I view an apartment if I live out of town? Do you offer virtual tours?
  • Can I view an apartment on behalf of someone else?
  • Will I see the exact apartment I want to move into?
  • What do I need to bring with me to the viewing appointment?
  • Questions about Applications

  • How do I apply for an apartment rental? What is the process?

    Thank you for your interest in making a KG Group community your next home! To apply for an apartment, the application process is quick and easy, and we are very excited to help you get started. 

    3 Steps to Apply for Your KG Group Apartment 

    1. Contact your KG Group Leasing Consultant to express your interest. They will provide you with the KG Group Rental Application for your next apartment and any additional documents required via email or in-person. 

    2. Complete the Rental Application and submit the full application package to your KG Group Leasing Consultant via email, in person, or online. They are happy to assist you through the rental application paperwork.  

    3. Get ready to say YES to your new address! Our rental application process is super-fast, and we typically respond to applications within 1 to 2 business days.  

    We encourage you to submit all your documents at once. Due to high demand, by submitting your application promptly, you can secure a 24-hour hold on the apartment.  

  • What documents are required to apply?
  • How do I know when I have been approved for the apartment?
  • Is tenant insurance mandatory? And do you require a minimum amount?
  • How do I pay utilities?
  • What is a Guarantor?
  • Questions about Moving Day

  • What is the move in process? Where does the moving truck go?

    When you become a new resident of a KG Group Toronto apartment community, you will receive a helpful “Welcome to KG Group” email from the Property Administrator from your apartment community before your lease start date. This email will guide you through the move-in process and provide essential information such as the contact details of the Property Administrator, how to coordinate key pick-up times and any additional building policies about keys. You will also receive step-by-step instructions to set up the online Resident Portal, where you can reserve the moving elevator. The email will also mention the designated area for parking your moving truck on your move-in day and provide general details about parking and lockers, if applicable. At KG Group, we strive to ensure a smooth and stress-free move-in experience at our Toronto rental apartments.

  • How do I book the elevator?
  • What are the internet options and packages offered through the building? Do I have to be with a specific provider?
  • Questions about Rent Payments

  • What payment methods can I use to pay the rent deposit?

    When you sign your Tenancy Agreement with KG Group, we require a First and Last month's rent deposit in certified funds. You can pay this deposit in multiple ways, including online through the Resident Portal, in-person with a Debit Card payment at the Front Desk, or with a Bank Draft, Money Order, or Certified Cheque. With these flexible payment options, we make it easy and convenient for you to complete your rent deposit for your rental apartment in a way that works best for you. 

  • How can I pay my monthly rent?
  • Can I set up automatic withdrawal or online payments at KG Group?
  • When is my rent payment due?
  • What if I pay my rent late?
  • Questions about my lease and moving out

  • What happens at the end of our lease term?

    At the end of your lease term for your apartment, you have the option to renew your lease, go month-to-month, or terminate your lease. You will receive a notice 90 days in advance outlining these three options. If you choose to terminate your lease for your apartment, you must give 60 days written notice from the first (1st) day of the month. 

  • What is required on my part if I want to move out?
  • How many days in advance do I have to give notice to vacate?
  • How can I add another person onto the Tenancy Agreement at a later date?
  • What if I want to end my lease early?
  • What do I have to do in my apartment before I move out and drop off keys?
  • Questions about our Communities

  • How close are you to public transit?

    At KG Group, we understand the importance of convenient access to public transit. All of our rental properties are strategically located near major intersections and very close to public transportation. 

  • Is there Security that patrols the buildings?
  • Does KG Group have a referral program and how does it work?