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KG Group Leasing Team

Frequently Asked Questions

Wondering how you apply for an apartment, where to turn for a repair, or how you can pay your rent automatically every month?

Questions about Listings

Are you pet friendly?

We are ABSOLUTELY pet friendly! All of our KG Group communities welcome your four-legged friends.

Are the suites furnished or unfurnished?

All KG Group apartments are rented unfurnished. We do not offer any furnished suites. 

How do I know what apartments are available to rent?

You can search for your new apartment home here on our website. On each of our property pages, under the ‘Suites’ Tab, we list the apartment types available for rent and the rent ranges of those units.

How long is the lease term and is it negotiable?

All our leases at KG Group are a minimum of 12 months. We do not offer short term rentals. 

Are utilities included in the rent?

At KG Group, each property has its own pricing structure, and utility inclusions vary by building. Heat is always included in every apartment. For utilities that are not included, costs are based on consumption. This means that you only pay for what you use, making it easy to manage your utility expenses.

Questions about Viewings

How do I arrange a viewing?

Booking a tour of an available apartment with KG Group is easy! Simply call or text the KG Group Leasing phone number at 416-716-5212 to connect with a Leasing Consultant directly. Alternatively, you can schedule your appointment online by clicking the Book Your Tourbutton or fill out the 'Inquire Now' form. A Leasing Consultant will be in touch with you shortly to confirm your appointment. 

How can I view an apartment if I live out of town?

At KG Group, we understand that visiting in person may not always be possible, which is why we offer virtual tours. To schedule a private virtual tour appointment, simply call or text the KG Group Leasing phone number at 416-716-5212 to connect with a Leasing Consultant directly. Alternatively, you can schedule your virtual tour online by clicking the ‘Book Your Tour button or fill out the 'Inquire Now' form. Our Leasing Consultants can connect with you via Facetime, Zoom, and/or WhatsApp to ensure you can experience our properties conveniently from the comfort of your own home.

Can I view an apartment on behalf of someone else?

We are happy to show an available apartment to you on behalf of someone else. The KG Group Leasing team is here to assist you in making the leasing process as smooth as possible.

Will I see the exact apartment I want to move into?

We make every effort to show you the apartment that is available and most suites will be available to view. In some of our buildings there may be model suites or the exact same unit type on a different floor could be shown. 

What do I need to bring with me to the viewing?

When you visit us to tour a KG Group rental apartment, please bring a list of any questions you have about the unit or the KG Group property. Our Leasing Team is happy to provide you with all the information you need. If you plan to submit an application on the same day, remember to bring a valid form of photo identification such as your driver's license or passport. Please also ensure to bring the additional required documents, which can be found here in our FAQ section.

Questions about Applications

How do I apply for an apartment rental? What is the process?

Thank you for your interest in renting an apartment from KG Group! Our application  process is quick and easy, and we are very excited to help you get started. Here are the 3  simple steps:

Step 1 – Contact your KG Group Leasing Consultant to express your interest in the  apartment you viewed. They will provide you with the KG Group Rental Application and  any additional documents required via email or in-person.

Step 2 – Complete the Rental Application and submit the full application package to  your KG Group Leasing Consultant via email, in person, or online. Your Leasing   Consultant is happy to assist you through the rental application paperwork. 

Step 3 – Get ready to say YES to your new address! Our rental application process is  super-fast, and we typically respond to applications within 24 to 48 hours. 

We encourage you to submit all your documents at once, but if you need more time to  gather any items, no problem. Just stay in touch and keep your Leasing Consultant  updated. By submitting your application promptly, you can secure a 24-hour hold on the  apartment while you finalize the remaining documents. Thank you again for considering  KG Group for your new apartment home.

What documents are required to apply?

We have created a convenient KG Group Rental Application Checklist that you can download here that lists all the additional documents required to submit with your apartment rental application. 

To apply for a KG Group apartment, there are several documents you will need to  submit with your rental application.

  1. Application - You can obtain the application from your KG Group Leasing Consultant or online at: https://s3.amazonaws.com/lws_lift/kggroup/documents/1617035440_download_application.pdf.
  2. Photo ID - A government-issued ID is required.
  3. Proof of Income – This can be an up-to-date Employment Letter, no more than 2 months old. In addition, we require a minimum of the last three pay stubs.
  4. Bank Statements or Bank Form – The required bank form can be obtained from your KG Group Leasing Consultant or online at: https://s3.amazonaws.com/lws_lift/kggroup/documents/1617035466_download_bank_form.pdf. Alternatively, you can submit three months of bank statements.
  5. Landlord Reference – A letter from your current Landlord detailing your accommodation standings is required. You may need to provide your Landlord with enough time to obtain this letter, so we encourage you to have it ready.
  6. Consumer Consent Form – This allows for a free of charge credit check. This is a soft check done via the platform RENT CHEQUE. All information provided to this platform is safe and secure.

It is important that all required documents are submitted as quickly as possible to avoid any delays in the application process.

How do I know when I have been approved for the apartment?

After your KG Group Leasing Consultant submits your completed rental application to  our Head Office, you can expect a response within 24 to 48 hours. We may provide a  decision or request further information to discuss next steps. With this efficient process,  we strive to make the rental application process as smooth and convenient as possible.

What is a Guarantor?

A guarantor is an individual (usually a parent, friend, or family member) who is a leaseholder and signs on the Tenancy Agreement. They take on joint responsibility for paying the rent and fulfilling the lease obligations of a tenant if the tenant fails to do so. 

Is tenant insurance mandatory? And do you require a minimum amount?

KG Group requires all residents to have Tenant Insurance. Proof of Tenant Insurance is required before you can move in.

How do I pay utilities?

For any utilities not included in your rent, please pay directly to the utility provider. Please contact the utility provider for any additional assistance.

Questions about Moving Day

What is the move in process? Where does the moving truck go?

When you become a new resident of a KG Group community, you will receive a helpful “Welcome to KG Group Email” from the Property Administrator before your lease start date. This email will guide you through the move-in process and provide essential information such as the contact details of the Property Administrator, who coordinates key pick-up times and building policies about keys. You will also receive step-by-step instructions to set up the online Resident Portal, where you can reserve the moving elevator. The email will also mention the designated area for parking your moving truck on your move-in day and provide general details about parking and lockers, if applicable. At KG Group, we strive to ensure a smooth and stress-free move-in experience for you.

How do I book the elevator?

At KG Group communities, you can conveniently reserve the elevator online through our  Resident Portal. With just a few clicks, you can schedule elevator access according to  your move-in or move-out dates, making the process as smooth and efficient as possible.

What are the internet options and packages offered through the building? Do I have to be with a specific provider?

KG Group rental apartments are wire-care ready, meaning you will have easy access to  internet and cable services when you move in. Our primary providers are Rogers and  Bell, who occasionally host events to advertise their latest promotions for new residents. However, you are not obligated to use any specific provider in any of our KG Group communities. With wire-care ready apartments, you can choose the provider that  best suits your needs and preferences.

Questions about Rent Payments

What payment methods can I use to pay the rent deposit?

When you sign your Tenancy Agreement with KG Group, we require a First and Last month's rent deposit in certified funds. You can pay this deposit in multiple ways, including online through the Resident Portal, in-person with a Debit Card payment at the Front Desk, or with a Bank Draft, Money Order, or Certified Cheque. With these flexible payment options, we make it easy and convenient for you to complete your rent deposit in a way that works best for you.

How can I pay my monthly rent?

KG Group is all about convenience! We offer several ways to pay your monthly rent: Online through the resident portal, Debit Card payment in person at the Front Desk, Bank Draft, Money Order, personal or certified cheque, and post-dated cheques. 

Can I set up automatic withdrawal or online payments at KG Group?

Yes! KG Group renters have exclusive access to our Resident Portal, where you can conveniently pay rent online using Debit, Visa, or automatic withdrawal. With pre-authorized payments, you can rest assured that your rent is always paid on time. Need more assistance? Contact the Property Manager at your KG Group community for further help.

When is my rent payment due?

All rents are always due on the first (1st) day of each month.

What if I pay my rent late?

Late rent payment is considered a breach of your Lease Agreement. If your rent is not received on the first (1st) day of the month, you will receive a courtesy reminder notice that your rent payment is outstanding. If your rent payment is still not received, you will be served with a legal notice that may lead to eviction.

Questions about my lease and moving out

What happens at the end of our lease term?

At the end of your lease term, you have the option to renew your lease, go month-to-month, or terminate your lease. You will receive a notice 90 days in advance outlining these three options. If you choose to terminate your lease, you must give 60 days written notice from the first ( 1st ) day of the month.

What is required on my part if I want to move out?

To terminate your tenancy, you must submit a completed N9 Form – Notice to Terminate Tenancy Form by the end of business hours on the first day of the month. All leaseholder(s) and/or guarantor's names and signatures are required on the form with the correct dates, and the last date of occupancy must be the last day of the following month. This form is considered your 60 days written notice and must be submitted from the first (1st ) day of the month.

How many days in advance do I have to give notice to vacate?

Residents are required to give 60 days written notice to vacate from the first (1st ) day of the month.

How can I add another person onto the Tenancy Agreement at a later date?

If you want to add an additional leaseholder to your Tenancy Agreement with KG Group, they must go through the same process as the original leaseholder. This includes applying for the apartment and submitting all required documentation, such as Government-issued photo ID, Verification of Income, Bank Form, or Bank Statements, completed KG Group Rental Application, Landlord Reference, and Work Permit (if required). There is also a $250 administration fee for processing and adding an additional leaseholder. If Head Office approves the application, your Leasing Consultant will execute a new Lease Amending Agreement with the additional leaseholder which must be signed by all parties.

What if I want to end my lease early?

At KG Group, we understand that there may be life changes and situations that require you to leave your rental apartment early however, you will be held responsible and accountable for the remainder of your lease term. You can make a request to re-rent your suite early (conditions may apply) or you also have the option of a lease assignment or a sublet. Please contact your KG Group Leasing Consultant for more information and to discuss further. 

What do I have to do in my apartment before I move out and drop off keys?

As a tenant, it is your responsibility to maintain and return the apartment in the same condition as when you moved in. You will be charged back for any significant damages resulting from your residency. 

Questions about Maintenance

Where can I go if I have an issue with my apartment? What is the procedure to have repairs?

Residents are responsible for submitting maintenance request for suite repairs. You can submit your maintenance request online through the Resident Portal or contact the Property Management Team onsite in your KG Group community for assistance.

Who do I contact in a maintenance emergency?

In case of emergencies, please call the emergency line at 1-866-923-3936.

Questions about our Communities

How close are you to the public transit?

At KG Group, we understand the importance of convenient access to public transit. All our properties are strategically located near major intersections and close to public transportation.

Is there Security that patrols the buildings?

At KG Group, the safety and security of our residents is our top priority. We provide 24/7 coverage at all our properties, with onsite staff during business hours and security personnel and monitoring after hours, including on statutory holidays. 

Does KG Group have a referral program and how does it work?

Yes, KG Group offers a referral program. After the applicant has been approved and taken possession of the rental apartment, the referring resident may receive the referral bonus. Please contact the KG Group Leasing Team for more information. Conditions may apply*

Still have a question? Send us your question!

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